Complaints Procedure

As a business we pride ourselves on Customer Service but not everyone maybe happy with those services we carry out or may feel we have acted inappropriately, if you feel this way then the following can be done:

First point of contact would be to email us at complaints@acmotorsonline.co.uk (we will respond to your complaint within 72hrs), please leave your contact details and a subject header so we can relate this to the complaint.

If you are not satisfied at this point with the response you can then contact the following:
Sales Manager - 01733 512690

If you are still not satisfied with how your complaint has been dealt with then you can contact the following:
Managing Director - 01733 512690

Following this there are a number of steps you can still take, please ead below in relation to what takes place in the Motor Trade and what can be done to tackle any concerns you have.

Information and advice on buying used cars is available at: www.direct.gov.uk/consumercar

As a business we pride ourselves on Customer Service but not everyone maybe happy with those services we carry out or may feel we have acted inappropriately, if you feel this way then the following can be done:

First point of contact would be to email us at complaints@acmotorsonline.co.uk (we will respond to your complaint within 72hrs), please leave your contact details and a subject header so we can relate this to the complaint.

If you are not satisfied at this point with the response you can then contact the following:
Sales Manager - 01733 512690

If you are still not satisfied with how your complaint has been dealt with then you can contact the following:
Managing Director - 01733 512690

Following this there are a number of steps you can still take, please ead below in relation to what takes place in the Motor Trade and what can be done to tackle any concerns you have.

Information and advice on buying used cars is available at: www.direct.gov.uk/consumercar